Privacy Policy

We at AMADA CO., LTD. and our affiliated companies in Japan (hereinafter, collectively referred to as “AMADA Group”) recognize and respect the importance of our customers' and personal information, and we are committed to making all of our directors and employees of our group companies and outsourced companies engaged in business operation observe the law and our company regulation on protection of personal information you share with us. We will strive to provide "creative solutions that contributes to society".

How we handle the personal information

1. How We Collect the Personal Information

AMADA Group collect your personal information through appropriate processes by clearly indicating the intended use purposes.

  1. By having you directly fill out various forms (such as contracts and application forms), or by having you register and submit the information via the AMADA Group's website
    The personal information that we collect in the above manner include:
    • Your name, address, telephone number, e-mail address, affiliation, job title and type of work, contract information, etc.
  2. By having your personal information automatically recorded when you visit our website
    The personal information that we collect in the above manner include:
    • Information about your use and browsing of our website (cookie information, access logs, etc.)

2. How We Use the Personal Information

We may use your information for a number of purposes which includes:

  • Contacting you by telephone, e-mail, or facsimile when providing our products and services to you.
  • Carrying out the contract for products and services that you have applied for in writing, etc.
  • Providing you with information about our products and services based on the information you provided by filling out a questionnaire in writing or by filling out the inquiry form on our website.
  • Providing you with information on seminars, exhibitions, etc. held by the AMADA Group that you have applied for either in writing or by filling out an application form on our website, as well as making various arrangements for running these events and inviting you to attend them.
  • Requesting your cooperation in Customer Satisfaction Survey or Questionnaires in person or in writing.
  • Contacting you by telephone, e-mail, or facsimile to respond to your inquiries or requests made by telephone or e-mail.
  • Managing the safety and reception of your visit based on your name, contact information, and other information obtained from notification of your visit made by telephone or e-mail.
  • Improving and enhancing our services to you by analyzing*1 the usage of our website.
  • Actions required by law.
  • For any other purposes informed to and authorized by you in advance.

*1 The AMADA Group may use cookies*2, web beacons*3, and other similar technologies to analyze the usage of its website or to provide membership services that are better tailored to specific users.
These cookies, web beacons, etc. may be used not only for statistical analysis of anonymous information, but also for membership services to link to information identifying users in order to provide more customized services.
You can invalidate the linkages between cookie data and anonymous browsing data via web beacons by refusing to allow the use of cookies or other data with similar functions through your browser settings.
However, please note in advance that once such linkages are invalidated, you may no longer be able to purchase products or use services through the website.

*2 A mechanism for sending and storing certain data files from the web server to your computer or other devices when you access a certain website. This technology enables the web server to identify the previous usage status of your device when you access the same website again.

*3 Web beacons: A system in which invisible images are embedded in a website or HTML e-mail, and when you browse the images, the browsing data is recorded on the server.

3. Safety Control Measures

AMADA Group strive to keep the Personal Information we handle accurate and up-to-date, and take appropriate safety measures by utilizing the guidelines on security established by the governmental and the local authorities including their relevant agencies.
We take reasonable security safeguards to protect our databases and servers against unauthorized access, risks of loss, destruction, modification, or improper disclosure of data.

For more information on the safety control measures taken by the AMADA Group, please contact us at Personal Information Inquiry Desk below.

4. Prohibition of Disclosure to Third Parties

AMADA Group will not provide Personal Information to any third party without obtaining the customer's consent in advance, except for reasons stated below:

  • When we are required or authorized by law, government ordinance, municipal regulations, or other regulations to do so
  • When it is necessary for protection of life, body, or property of a person, and it is difficult to obtain the customer's consent.
  • When it is especially necessary for improvement of public health, or healthy nurturing of juveniles, and it is difficult to obtain the customer's consent.
  • When there is a need for cooperating with a legal task undertaken by a national institution/ local authorities, and notification to the customer may result in obstruction of carrying out the task

5. Information Sharing

AMADA Group will share your personal information within our group companies.

  1. The scope of group companies we share the information with:
    • AMADA CO., LTD.
  2. The use purposes in information sharing:
    Same as the use purposes stated in Section 2
  3. The personal information items we share:
    Your name, address, phone number, contract information, and other information necessary for the above-mentioned use purposes
  4. AMADA will accept all inquiries regarding this sharing of information on behalf of our group companies.

6. Outsourcing the Handling of Personal Information

On occasion, AMADA may outsource the processing of data to an independent company, but in such cases, AMADA will select a company that takes sufficient measures in protecting Personal Information, and supervise against unauthorized use.

7. Request for Disclosure, Correction, or Discontinuation of Use

When AMADA Group receive a request for disclosure, correction, discontinuation of use of personal information from the customers, we will promptly start the procedure, pursuant to laws and regulations. We will take all reasonable steps to confirm your identity, and handle your request within reasonable limits.

8. Inquiries

AMADA Group welcome your questions and comments (including complaints) about your Personal Information. Please send them by mail or email by designated form, and we will get back to you within reasonable limits. You can obtain the inquiry form on this page, or please contact our representative at the address shown below:

AMADA CO., LTD. Personal Information Inquiry Desk

Address:200 Ishida, Isehara-shi, Kanagawa, 259-1196
e-mail :

Established on April 1, 2023

Takaaki Yamanashi, Representative Director, President

Contact for repair/recovery of AMADA products and our corporate activities.